Frequently Asked Questions on Product Selection and Support (FAQ)
1. How to Choose the Most Suitable Product and Model? * For locomotive or vehicle parts: Inform us of the corresponding locomotive or vehicle model, or send a full photo of the locomotive or vehicle and parts for evaluation. * For civil engineering equipment or parts: Provide specific usage scenarios (e.g., working environment, operating conditions) and technical parameters (such as rail type, gauge, required size, drawing requirements). This information will assist us in recommending suitable products more accurately.
2. What Should I Do If I Don’t Know How to Use the Product Upon Receipt? * We provide up-to-date operation videos and manuals in multiple languages to ensure ease of use. * Online training is available, including live support options like chat or teleconferences, to help you address any issues promptly. * On-site training services are offered (travel expenses subject to mutual agreement), ensuring you can make the most out of our products.
3. What Should I Do If There Are Issues with the Product? * Warranty Policy: Non-spare parts products come with a 1-year warranty from the delivery date. Note that damages due to misuse or natural wear and tear are not covered under this policy. * Lifetime Service Commitment: We offer lifetime technical consultation and support services; however, certain specialized services may incur additional fees. * If you encounter any questions or difficulties, please contact our customer service team at any time for assistance.
4. What Payment Terms Do We Accept? * We accept Bank Telegraphic Transfer (T/T) and Letter of Credit (L/C). Specific terms such as advance payment percentages and final payment deadlines will be detailed in the contract. * For small transactions or individual buyers, we also support digital payment platforms like Alipay, PayPal, etc., adhering to relevant laws and regulations to ensure payment security.
5. What Are Our Transportation Methods? * Standard Transport Method: Maritime transport is the primary method, and an estimated delivery timeframe will be provided upon order confirmation. * Customized Transport: If you have special transport requirements or preferences (such as air or land transport), please inform us in advance. We will tailor a transportation solution based on your needs and guide you through the entire process.